Further, I understand the consequences that may result from disclosure or inappropriate use. I have read the Pay.gov User Responsibility Statement, agree to its terms, and understand my responsibilities for the use and protection of my Username and password. However, if you do not remember your password and are unable to answer the secret or challenge questions in order to reset your password, you may need to have a new user account created. If you require assistance with the login process or need your password reset as you are unable to answer the Secret Question/Answer, please contact Pay.gov Customer Service at 1-80 or 21. If you do not know or cannot remember your password, please reset your password by selecting the "Forgot Your Password" link on the Pay.gov login page. The account will then unlock and the system will allow additional attempts to logon with the correct password before re-locking the account. If at any time during the login process an account becomes locked, the account will remain locked for fifteen (15) minutes. not contain a common word, your name, or your email addressĪfter 16 months (480 days) of non-use the account can be deleted.The Challenge Question/Answer should be easy to remember but difficult for others to know. The challenge question/answer should be different than the Secret Question/Answer and must be protected in the same manner as your password. This Challenge Question/Answer will allow Pay.gov Customer Service to access the Challenge Question/Answer information in order to validate your identity before assisting you with password resets. Pay.gov requires that you set up a Challenge Question/ Answer which is established during account creation or initial logon. The Secret Question and Secret Answer should be easy for you to remember but difficult for others to know. The secret answer must be protected in the same manner as your password. The Pay.gov application allows you to reset your own password using a Secret Question/Answer, which is established by you during account creation or initial logon. Ensure profile contact information is current at all times.Unauthorized use must immediately be reported to Pay.gov Customer Service at 1-80 or 21.If you feel that your password has been compromised, you must change it immediately and report it to Pay.gov Customer Service at 1-80 or 21.Sign off of the system whenever your computer is unattended.Prevent others from guessing the password by not using the names of persons, places, or things that are identified with you as part of the password.Prevent others from watching password entry.Not make the password known to anyone or put it in written form unsecured.
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